FAQ

Product

How do I care for my SUPCUP?

You can hand wash your SUPCUP with warm soapy water or run it through the dishwasher on the top rack. Wait for the cups to dry fully before you stack them. 

What are SUPCUPs made of?

SUPCUPs are made of high-quality, 18/8 food-grade stainless steel. SUPCUP products are certified to meet all regulatory requirements by an independent and accredited testing facility. Additionally, SUPCUPs is compliant with Title 21 of the FDA Code of Federal Regulations and California Prop 65 regulations. 

 What is the end-life of a SUPCUP?

Though your SUPCUP is a lifelong investment, the beauty of stainless steel is that and the end of its life it is one of the most easily recycled materials. It will one day be melted down and given a new life. 

What are the dimensions of a SUPCUP?

An individual SUPCUP has a height of 4.75" and a diameter of 3.75".  A SUPCUP holds 16 oz of liquid. It weighs about 0.2 pounds.

Can I put my SUPCUP in the refrigerator or freezer?

Yes! 

Can I put my SUPCUP in the dishwasher?

Yes. We recommend washing it on the top rack. 

Can I put my SUPCUP in the microwave?

No, SUPCUPs are not microwave safe.

Will my SUPCUP sweat?

SUPCUPs keep your drinks much cooler than a plastic cup would. However, expect a little bit of condensation if it is a hot day!

Where are SUPCUPs made?

SUPCUPs are thoughtfully designed in California and responsibly manufactured in China.

Shipping

How will my SUPCUP be packaged?

At SUPCUPs, we have a strict Sustainable Shipping Policy. All orders are sent in an up-cycled or 100% post-consumer box with paper tape. All shipping materials are 100% compostable and recyclable.

What is SUPCUP's return policy?

In an effort to reduce our carbon footprint from shipping, SUPCUP does not accept returns or exchanges except for the rare occasion that the item you purchased is damaged upon arrival. Please contact info@supcups.com within 30 days of the delivery date and we will assist you with an exchange.

When can I expect my order?

Please allow 4-7 business days for arrival. As soon as you place your order you will receive an order confirmation email. You will receive and order confirmation email as soon as your order is placed. You will receive a shipping confirmation email and a tracking number as soon as your order has been shipped (usually within in one business day of the order placement).